Frequently Asked Questions.
Where can I find the Latest information on Covid-19?
You can find the latest information here.
What if there is a delay in my shipment?
We will not be held responsible for any delay in your items not arriving on time, due to Vendor issues. However, if you are on our Hands-On plan, we will make sure to suggest an alternative.
What if my sheets don’t fit?
Every College will have listed the size of mattresses, however, if you still have issues, keep your receipt and packing including the return slip. Drop it off at your campus mailroom for pick up or visit a store near you.
How will I know when the warehouse takes delivery of my shipments?
You will receive automated emails with confirmations of your shipment.
What if there are travel restrictions to the U.S. closer to my departure?
We suggest you check with your local Embassy or Consulate closer to the time of departure on the following website for any updates by clicking here.
What if there is another wave of Covid-19?
The CDC, along with your College, will be in constant communication with you. We are always here to help you, as well.
How has Covid-19 changed the way we live on campus?
With most colleges, housing students are at a reduced capacity and practices have been put into place to allow for social distancing within the dorms. At various Colleges, Hepa filters have been installed within the door room. Large windows are easily accessible to circulate air. Dining areas are offering more grab and go options to avoid contamination. Most Colleges do not restrict students from visiting each other in dorm rooms, but you will need to check with your College.
In a case of emergency, who do I reach out to in the US?
If it is not life-threatening, in the first instance, your International student office on campus is your go-to place. If it is after hours, find your Dorm Advisor and they will guide you to the right place.
If you feel like you are in danger, get in touch with Campus security right away and this number should always be saved on your phone. On most campuses, campus security is part of the local police force and not a contracted third-party company, and their response will be quick.
What if the Consulate in my area is closed, how can I apply for a Visa?
No U.S.Consulate or Embassy will close to a point where visas will not be issued. Due to Covid-19, services have been reduced. Any student applying for a visa is exempt from the Presidential Proclamation. Please visit this link for information on the Consulate or Embassy in your area.
What if I need extra help with my classwork and exams?
If you have a valid Psych Educational Evaluation, you may apply with the DSS Centre (Disability Service Support) after you have paid your deposit:
- Extra time on Exams/Tests
- Tape Recorders
- Course Substitution/Wavers
- Access to Audio Books
- Alternative Exam formats such as oral vs. written
- Use of a Calculator during tests and Exams
If you are concerned about any class you are enrolled in, your professor is there to answer your questions. You will need to make an appointment during their office hours and they will help you the best they can.
Are my parents allowed to access my personal information?
Yes. There is a waiver that needs to be filled out and signed by you. This is accessed through the student site of your College.
When I arrive on campus to check in, who am I to look to for guidance?
The college usually holds an International Orientation leading up to the check-in date, in which you will receive an invitation to sign up. There you will find the admissions officers who will guide you through the process. Upon checking into your dorm, locate your Resident Advisor who lives either on your floor or within the building, and introduce yourself. They will be your go-to source for any questions or concerns.
Is there a personal safety skills course which I can sign up for?
There are, however, your College will also hold many talks throughout the year on this topic, so keep an eye out.
What if I need help with choosing classes, have a question about a class, or want more information on majors?
Once you’ve made your fall deposit, an advisor will reach out to you at the beginning of July to set up an appointment where you will choose your Fall classes. You will continue to meet with this person throughout your four years, regularly.
Do I need to carry pepper spray?
If you are going to college, you have an option to purchase something safe but effective. The SABRE Red Campus safety pepper gel is an available OC spray which police officers carry.